The Requirements of the International Standard ISO 9001-2015

The adoption of the quality management system is considered a strategic decision for the Deanship to assist in its overall performance, and it constitutes an integral part of the sustainable development initiatives. The international standard ISO 9001-2015 is the standard reference that the Deanship will rely on in establishing this system. The expected benefits from the application of the quality management system based on this international standard are:

• The ability of the Deanship to consistently meet the requirements of clients and the legal and regulatory requirements that apply to the services it provides.

• Facilitating opportunities to enhance customer satisfaction.

• Dealing with risks and opportunities related to the context and objectives of the Deanship.

• The ability to demonstrate compliance with the requirements of a specific quality management system.

The Deanship complies with the following requirements of the international standards:

1- Scope: All the requirements of this specification are applicable to all organizations regardless of their type, size and service provided, and the specification identifies these requirements when the organization needs to prove its ability to continuously provide a service that meets customer requirements and applicable regulatory requirements.

2- Reference: Reliance on ISO 9001-2015: (Quality Management System - Foundations and Vocabulary) as basic standard reference documents for the implementation of the quality management system.

3- Terminology and Definitions: Applying all terms and definitions contained in the international standard ISO 9001-2015.

4- The context of the organization: identifying internal and external issues related to its purpose and its direct strategy and affecting its ability to achieve the desired results from its quality management system, identifying the relevant parties related to the quality management system and their requirements, defining the limits and application of its quality management system, determining the processes necessary for the quality management system, and maintaining documented information to support its operation and implementation as planned.

5- Leadership: Senior management demonstrates its leadership and commitment while observing the quality management system by assuming responsibility for the effectiveness of the quality management system, matching the quality policy and objectives with the context and strategic directions of the deanship, ensuring the integration of system requirements in the deanship’s operations, and encouraging the use of the process approach and risk-based thinking. Promoting improvement, focusing on clients, and ensuring that responsibilities and authorities for relevant roles are assigned are all communicated and understood across the Deanship.

6- Planning: taking into account when planning actions to address risks and opportunities by incorporating them into the processes of the quality management system and evaluating the effectiveness of those actions, planning when creating quality goals for the relevant tasks and for the levels and processes required for the quality management system, maintaining documented information for these goals, planning for any changes to take place in the quality management system, taking into account the integration of the quality management system, the availability of resources, and the redistribution of responsibilities and powers.

7-Support: identifying and providing the resources required to establish, implement, maintain, and continually improve the quality management system, the human resources necessary for the effective implementation of the system and the operation and control of its operations, the infrastructure necessary to operate its operations to achieve conformity of services, the environment necessary to operate the operations in it, the knowledge necessary to operate the operations and achieve Conformity of the service, the necessary competence for human resources who perform work under the controls affecting the efficiency and effectiveness of the system, the documented information required by this international standard, its importance, its updating and control.

8- Operation: planning, implementing, and controlling the processes required to meet the requirements to achieve the services and implementing the activities through communicating with customers, determining the requirements of the services and reviewing them and ensuring that the documented information is modified when changes occur in them, identifying and controlling the services that do not match their requirements, determining the actual need for the requirements based on the need of the main operations and its outputs in providing various services and selecting the appropriate suppliers based on the evaluation of previous transactions, the application of a monitoring and follow-up system in the various appropriate stages during the completion of operations and the provision of services.

9- Performance evaluation: Monitoring and measuring the performance and effectiveness of the quality management system, monitoring customer perceptions to the degree that they meet their needs and expectations, analyzing and evaluating information resulting from monitoring and measurement, planning, creating, implementing and maintaining internal audit programs to assess the conformity of the quality management system with the requirements of the international standard, administratively reviewing at planned intervals to ensure continued suitability, adequacy, effectiveness, and alignment with the organization's strategic directions.

10- Improvement: identifying and selecting opportunities for improvement and implementation of any necessary actions to meet customer requirements and enhance their satisfaction, responding to non-conformities by controlling and correcting them, dealing with their consequences and removing their reasons for non-recurrence, retaining documented information as evidence of the nature of the non-conformity and the results of corrective actions, continuous improvement of the quality management system in an adequate and effective way.